Refund and ~

Returns Policy

At Smell of Sweet Scents Ltd., we want you to love your purchase. If something isn’t right, this policy explains how returns, exchanges, and refunds work.

⁠Eligibility for Returns

We accept returns under the following conditions:

  • ⁠The request is made within 1 day of receiving your order.
  • ⁠The item is unused, unopened, and in its original packaging, including the outer box and any protective wrapping.
  • You have proof of purchase (order number, receipt, or payment confirmation).
Due to the nature of home fragrance products, we cannot accept returns on:
  • ⁠Perfumes that have been opened or show any sign of spray
  • Candles that have been lit or show any sign of use
  • Reed diffusers that have been opened, filled, or had reeds inserted
  • Room Sprays that have been opened or show any sign of spray
  • Car diffusers that have been opened or fitted
  • Items marked “final sale” or purchased during a clearance promotion or % discounted

⁠Damaged, Defective, or Incorrect Items

If your order arrives damaged, faulty, or different from what you ordered, please contact us within 24 hours of delivery with:
  • Your order number
  • A photo or short video of the item and its packaging as received
We could arrange a replacement, exchange, or full refund, subject to the circumstances.
 

How to Request a Return

  • ⁠Contact us with your order number and reason for return.
  • ⁠We’ll confirm eligibility and provide instructions on where to send the item, or arrange pickup where available.
  • Once we receive and inspect the item, we’ll notify you of the outcome/decision
Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).
 

⁠⁠Refunds

  • ⁠Approved refunds will be processed within 5–10 business days of us receiving and inspecting the returned item.
  • ⁠Refunds are issued to the original payment method used at checkout.
  • If a bank transfer was used, please allow additional time for your bank to reflect the transaction.
  • ⁠Shipping fees are non-refundable, except where the return is due to our error.

⁠Exchanges

If you’d prefer a different scent, size, or product rather than a refund, let us know when you contact us; we are happy to arrange an exchange where stock allows, subject to the same eligibility conditions above.